Refund policy

Refund and Return Policy

All items are non-refundable. If for any reason you are not fully satisfied with your purchase you may return it for an in store credit or exchange within 14 days of purchase. The item(s) must be returned in original condition (unworn & tags attached), with the original receipt. All items are non-refundable.

Return Window
We offer a 14-day return policy. You have 14 days from the shipping date to return your item or request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the original receipt or proof of purchase.

Return Shipping
Please note that the customer is responsible for return shipping cost. The cost of return shipping will be borne by the customer, and you will need to ensure the item is sent back to us within the 14-day period.

Restocking Fees
Some items may be subject to a restocking fee, which will be determined on a case-by-case basis. If applicable, the fee will be communicated to you when you contact us for a return.

Price Adjustments
We do not accept returns for the purpose of receiving a price adjustment. If an item goes on sale after you purchase it, you cannot return the item and repurchase it at the sale price.

Final Sale Items
Certain items are final sale, and cannot be returned, refunded, or exchanged. These include, but are not limited to, sale items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), Hair Products, Fragrance Items, Bath and Body Products, and Jewelry. Please review product descriptions carefully before purchase, as these items are not eligible for returns. Gift Cards are also Final Sale and Non-Refundable.

Any items purchased with a DISCOUNT CODE will be FINAL SALE.  No exceptions will be made and this will include any codes that brand ambassadors will be given to share.

How to Start a Return
To start a return, please contact us at jerzeywest@hotmail.com. If your return is accepted, we will send you return shipping instructions and address details. Items sent back to us without first requesting a return will not be accepted. Customer will be responsible for cost of shipping the return.

Damages or Product Issues:
Please inspect your order upon receipt and contact us immediately if you receive a defective or damaged item, or the wrong item. We will work with you to resolve the issue.

Refunds

All purchases are non-refundable.